Registration
Exclusive Member Passes
Massage CPE members have extended but limited-time access to course modules. Access is not provided indefinitely.
Payment
Payment in full is required at the time of registration. Payment consists of a tuition fee and a non-refundable registration fee. All courses are billed in Australian dollars, and students’ financial institutions may charge a fee for conversion to local currency if outside Australia. Payment may be made by credit card via MasterCard, or Visa, or Paypal.
Course Content
Massage CPE will make all reasonable efforts to deliver the course as outlined on the website. However, Massage CPE reserves the right to make reasonable amendments to the content of a course when necessary and may do so without prior notice. However, the courses are designed to be delivered as advertised.
All courses are conducted in English, unless otherwise specified. Each Online course has short quizzes or writing assignments in English; therefore, we recommend that students have a conversational knowledge of both spoken and written English when pursuing a Certificate of Completion.
Continuing Professional Education points
Students who successfully complete the course requirements outlined in each course are eligible to print a certificate of completion. Students are encouraged to contact their association to check eligibility of points earned.
Technology and Access
To ensure students can successfully participate in our courses, they should review the technology requirements. It is the student’s responsibility to obtain and to maintain the proper hardware and software required to participate.
Massage CPE is not responsible for any technical difficulties that prevent registrants from accessing a webinar or course module, including issues with technology, availability, or recording quality. Registrants are responsible for ensuring they have the necessary software and updated browsers prior to the webinar. Massage CPE is not liable for any issues arising from failure to do so. Online courses will be accessible for 30 days following enrolment.
Course Cancellation
Massage CPE reserves the right to cancel face to face courses when necessary due to unforeseeable circumstances or insufficient enrollment. In this instance, all fees paid for the course will be refunded to the paying party. Cancellation decisions are generally made one week before classes begin, though Massage CPE reserves the right to cancel any class up to the first day. Students should allow up to one week for the credit to appear on their statement.
Registrants who wish to cancel their participation in webinars must notify Massage CPE in writing at least five business days before the event. Failure to do so will result in the registrant being liable for payment. Transfers are subject to the current registration rate, and additional fees may apply.
Refunds
Refunds are issued via EFT and will be processed within five business days after receiving the necessary bank account details.
Student Conduct
Students will be expected to follow guidelines and procedures for all face to face classes outlined in the Student Handbook which will be made available two weeks before a course start date to enrolled students. Massage CPE reserves the right to remove any student from the course who does not respect these guidelines and/or fellow students, venue, or staff.
Disclosure
All material appearing on the Massage CPE website (“content”) is protected by copyright under Copyright laws and is the property of Massage CPE or the party credited as the provider of the content. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any such content, nor may you distribute any part of this content over any network, including a local area network, sell or offer it for sale, or use such content to construct any kind of database. You may not alter or remove any copyright or other notice from copies of the content. Copying or storing any content except as provided above is expressly prohibited without prior written permission of Massage CPE or the copyright holder identified in the individual content’s copyright notice. For permission to use the content, please contact massagecpe@gmail.com.
The opinions expressed in any program are those of the author/presenter and do not necessarily reflect the views of Massage CPE or its members. The content is intended for general information purposes only and does not constitute professional advice. Massage CPE expressly disclaims any liability for loss or damage resulting from reliance on the information provided in these programs.
Submission course payment constitutes acknowledgement and acceptance of the terms and conditions outlined herein.
Complaints Policy and Procedure
At Massage CPE we are committed to providing a high-quality learning experience and fostering a supportive and respectful environment for all participants. We value your feedback and take all complaints seriously, addressing them promptly and fairly.
If you do have any concerns or complaints, please email us at massagecpe@gmail.com or discuss the issue directly with the course instructor if appropriate.
The complaint should include:
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- Full name and contact details
- Course name and module/lesson (if applicable)
- A clear description of the complaint, including dates and supporting evidence if relevant
Complaints will be acknowledged within 5 business days and a written response will be provided within 14 business days of receiving the formal complaint.
If additional time is required for a thorough investigation, the participant will be informed of the extended timeline.
The response will outline findings, decisions, and any actions taken to address the complaint.
If the participant is not satisfied with the outcome, they may request a review of the decision within 7 business days of receiving the response.
Appeals will be reviewed by a senior staff member or an independent third party.
All complaints will be handled confidentially, and information will only be shared with those directly involved in resolving the complaint.
Feedback from complaints will be used to improve course content, delivery, and administrative processes wherever necessary.
We are dedicated to ensuring that all participants have a positive and enriching learning experience, and we are here to listen and improve.